Badili Warranty Policy

Our 14+6+6 Warranty Promise

At Badili, we stand behind the quality of every certified refurbished device we sell. Every smartphone purchased from Badili.ae comes with our exclusive 14+6+6 Warranty Program, providing up to 12 months of protection.

Warranty Structure

1. 14-Day Return & Refund Guarantee

Customers may return their device within 14 calendar days from the delivery date if:

• The device has a verified functional defect.
• The device is returned in the same condition in which it was delivered.
• All accessories, packaging, and included items are returned.

Following inspection and approval, a full refund or replacement will be processed.

2. First 6 Months Comprehensive Warranty

From Day 15 to Month 6 after purchase:

• Badili will repair eligible hardware faults free of charge.
• Both spare parts and labour costs will be covered by Badili.
• Repair or replacement decisions will be made after device inspection.

3. Next 6 Months Extended Warranty

From Month 7 to Month 12 after purchase:

• Badili will continue to provide repair services for covered faults.
• Labour and repair service charges will be covered by Badili.
• Any replacement parts required during repair will be charged to the customer.

What Is Covered?

The warranty covers:

• Hardware malfunctions not caused by misuse
• Manufacturer-related defects
• Faulty charging systems
• Speaker or microphone issues
• Camera hardware faults
• Network or connectivity issues caused by hardware defects
• Power-related failures

What Is Not Covered?

The warranty does not cover:

• Accidental damage
• Cracked screens
• Broken glass backs
• Liquid or water damage
• Moisture-related issues
• Physical abuse or mishandling
• Damage caused by drops or impact
• Unauthorized repairs or modifications
• Software corruption caused by third-party applications
• Loss or theft
• Normal cosmetic wear and tear
• Consumable accessories

Warranty Claim Process

To submit a warranty claim:

• 1. Contact our support team.
• 2. Provide your order number and device details.
• 3. Describe the issue.
• 4. Our team will guide you through the inspection and repair process.

Contact

Email: uae@badili.global

Phone: +971 52 669 4362