Return & Refund Policy

At Badili, customer satisfaction is our priority.

14-Day Return Window

Customers may request a return within 14 days from the date of delivery.

Eligible Returns

Returns are accepted if:

• The device has a functional defect.
• The product received differs significantly from the order placed.
• The device cannot be repaired within a reasonable period.

Return Requirements

To qualify for a return:

• Device must be returned in the same condition received.
• Original packaging must be included where available.
• All accessories must be returned.
• Device must not show signs of accidental damage.

Non-Returnable Items

Returns will not be accepted for:

• Devices damaged after delivery.
• Water-damaged devices.
• Devices repaired by unauthorized service centers.
• Devices with removed serial numbers or tampered IMEI numbers.

Refund Process

After receiving and inspecting the returned device:

• Approved refunds will be processed using the original payment method.
• Refunds may take 7–14 business days depending on the payment provider.

Contact

Email: uae@badili.global

Phone: +971 52 669 4362